Contacting Foxyflush and this guide

How do you reach Foxyflush support?

Through live chat on the site, around the clock, or by email at [email protected].

Because support runs 24/7, NZ time zones aren’t a problem. The chat opens from the icon on the Foxyflush site, on mobile too.

What can support sort out?

Changing your email, sending a statement of all your transactions (7.7), closing or reopening your account, refunding a payment method fee (within 48 hours) and questions about verification. Account details you change yourself in your profile, via your avatar in the left menu.

Want to close your account or take a break?

Email support with Account Closure in the subject line and give the reason, for example a gambling problem. Without a reason, Foxyflush won’t treat it as urgent.

Forgotten your password?

Click Login, choose the forgotten password link and follow the steps in the email. After too many failed attempts the account can be locked for a while; support will help.

Can this guide see your account?

No. This guide has no support desk, no form and no access to accounts. For anything to do with your account, Foxyflush itself is the place to go.

How do you get a faster answer?

Give your username, the amount and the date of the deposit or withdrawal in your chat or email. For a bonus question, the promo name and the point number in the terms help.